Shipping and Returns Policy
DUE TO THE INCREASE OF COVID-19 CASES WORLDWIDE: We are experiencing longer shipping & delivery times.
Cheeky-Swimwear.com has 2 manufacturer locations.
MOST of our items are shipped from our U.S. manufacturer and expected delivery is between 4-12 business days; however, a select few item's are shipped from overseas and experience longer delivery times. Please allow 12-28 business days for packages from our overseas location; unless delivery times specified in Product Description.
Return Policy: Customer Satisfaction is our #1 priority at Cheeky-Swimwear!
Cheeky-Swimwear offers 100% refund guarantee for any damaged or defective items upon delivery.
Please contact Info@Cheeky-Swimwear.com with photos of damaged/defective items OR for other return reasons within 5 days of delivery date to begin the refund process.
Please allow 5-7 business days upon receipt of return to process your refund, which will be issued to you in the form of store credit only.
Return items to:
Due to the intimacy of our products, please understand:
- Items MUST be returned in original packaging with hygienic liner, and free from any signs of wear; soiled, makeup, deodorant, etc.
- We cannot guarantee returns for bikinis, bodysuits, or undergarments.
- Upon return receipt, our claims department will inspect the items to determine return eligibility; that items are in new condition and free of any signs of wear/use.
- Cheeky-Swimwear will not be responsible for Return Shipping Costs.
Delivery Information: Delivery times vary according to your delivery address, item availability, and time of day your order is placed.
Order Confirmation: After your order is placed, you will receive an Order Confirmation with your shipping and billing details.
Order Processing: After order confirmation, please allow 2-4 business days to process your order. Some items may have longer processing times due to high demand. In such circumstances, you will be notified.
Shipping Confirmation: You will receive a Shipping Confirmation notification when your order has shipped, letting you know your items have left our warehouse. Details about the items contained in the shipment, as well as a tracking number are included in the email.
- Please note that sometimes it takes the shipping provider 2-4 business days to update the status of the shipment - and your tracking link may not work immediately.
- If your order has multiple items, they may be split into different packages shipped on different dates. You will receive a separate Shipping Confirmation for each item.
- If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier, but you have not received it; please contact us within 5 days to file a claim.
- We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete
Cheeky-Swimwear does not hold or accept responsibility for packages that have been reported as delivered by the carrier IF NOT ADDRESSED WITHIN 5 DAYS.
- We cannot issue refunds or credits for packages that the carrier confirms as being delivered if we are not contacted within 5 days of tracking delivery date.